Orders are generally shipped within 72 hours, Monday - Friday, 10am - 6pm. In some instances however, delays may occur.
We will do our utmost to contact you if there are any delays and we do ask that you please check the inbox of the email address supplied during your order regularly to ensure you receive and respond to any relevant communications we may send to you.
At the moment, ONETHIRTY will only ever send your order to you with Án Post. During the checkout process, you will be responsible for choosing and paying for your preferred shipping method/carrier.
Please note that it is the responsibility of our customers to ensure they choose the correct shipping method/carrier to satisfy their needs during the checkout process.
In the case of the "Án Post – Standard Post" shipping method, no tracking number/information will be available or supplied to you.
As such, it is not possible for us to track the whereabouts of your order if sent via the "Án Post – Standard Post" shipping method and if your order has been dispatched but it has not yet been received after a reasonable period of time, our only option may be to wait in order to see if the order is simply delayed in delivery or if it is being returned to us.
If however you would prefer the security of being able to track your order's delivery status, please ensure you select "Án Post – Registered & Tracked Post" shipping method during checkout, as this method include tracking information.
If a tracking number is included with your chosen shipping method, we will update your order with the tracking information, which will then be emailed directly to the email address supplied during the checkout process.
The rate charged for the shipping of your order is based on the weight of your products, and your location.
Before the final checkout page you will be shown what the cost of shipping will be and what option(s) are available to you, and you will have a chance to not place your order if you decide not to.
If an item goes on back order, we will contact you directly to discuss all possible options available to you.
Typically, we can either ship you the part of your order that is in stock and then when the item becomes available we will ship you the rest of your order, or we can delay the shipping of your entire order until all products are back in stock.
Incorrect Address Supplied
In the case that you have supplied us with an incorrect/undeliverable shipping address during the checkout process and your order is returned to us by the shipping carrier, we will contact you to confirm the correct address to send your package to before sending it to you again.